Arbitration Mechanism

5. Arbitration Mechanism

Arbitration: A quasi-judicial process for settling disputes between a Stock Broker and an investor.
Initiation: Begins when one party feels a complaint has not been resolved satisfactorily by the other party or through the Exchange's complaint resolution process.
Process: Parties may choose the arbitration process available with the Stock Exchange for dispute resolution.
Resources: For more information on investor service centres, arbitration processes, and fees and charges, visit the websites of respective stock exchanges.

Definition: Established under Section 125 of the Companies Act, 2013 to promote investor awareness and protect investor interests.
IEPF Authority: A statutory body constituted under the Companies Act, 2013.
Unclaimed Shares/Unpaid Dividends: Transferred to IEPF Authority after remaining unpaid or unclaimed for seven consecutive years.
Claim Process: Investors or their representatives must submit claims to IEPF Authority to receive unpaid dividends and/or unclaimed shares.
Resources: For more details, investors can visit http://www.iepf.gov.in/IEPF/refund.html.