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Chapter 15: Directory of SEBI Offices, Exchanges, Depositories, and Investor Helplines

Overview of SEBI's Physical Infrastructure

To ensure nationwide regulatory reach and direct investor interface, SEBI operates through its central corporate headquarters in Mumbai and four strategically positioned Regional Offices:

SEBI Head Office (Corporate Headquarters)

  • Address: SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex (BKC), Bandra (East), Mumbai – 400 051, Maharashtra.
  • SEBI Bhavan II: Plot No. C-7, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051.
  • Telephone: +91-22-26449000 / 40459000
  • Official Website: https://www.sebi.gov.in | Investor Portal: https://investor.sebi.gov.in
  • Official Email: sebi@sebi.gov.in

SEBI Regional Offices (ROs)

  1. Northern Regional Office (NRO - New Delhi):
    • Address: NBCC Complex, Office Tower-1, 8th Floor, Plate B, East Kidwai Nagar, New Delhi – 110 023.
    • Jurisdiction: National Capital Territory of Delhi, Haryana, Punjab, Himachal Pradesh, Jammu & Kashmir, Ladakh, Uttar Pradesh, Uttarakhand, and Chandigarh.
    • Telephone: +91-11-69012600 / 69012900 | Email: sebinro@sebi.gov.in
  2. Eastern Regional Office (ERO - Kolkata):
    • Address: 3rd Floor, BIP Corporate Park, Sector V, Bidhannagar, Salt Lake, Kolkata – 700 091, West Bengal.
    • Jurisdiction: West Bengal, Bihar, Jharkhand, Odisha, Assam, Meghalaya, Manipur, Mizoram, Nagaland, Tripura, Arunachal Pradesh, Sikkim, and Andaman & Nicobar Islands.
    • Telephone: +91-33-35074000 | Email: sebiero@sebi.gov.in
  3. Southern Regional Office (SRO - Chennai):
    • Address: 7th Floor, 756-L, Anna Salai, Chennai – 600 002, Tamil Nadu.
    • Jurisdiction: Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Puducherry, and Lakshadweep.
    • Telephone: +91-44-28880222 / 28880333 | Email: sebisro@sebi.gov.in
  4. Western Regional Office (WRO - Ahmedabad):
    • Address: SEBI Bhavan, Panchavati 1st Lane, Gulbai Tekra Road, Ahmedabad – 380 006, Gujarat.
    • Jurisdiction: Gujarat, Rajasthan, Madhya Pradesh, Chhattisgarh, Goa, Daman & Diu, and Dadra & Nagar Haveli (Maharashtra is administered directly by Head Office).
    • Telephone: +91-79-69697000 | Email: sebiwro@sebi.gov.in

Functions of SEBI Regional Offices

SEBI's four Regional Offices (New Delhi, Kolkata, Chennai, Ahmedabad) execute decentralised regulatory functions across their respective zones:

  • Supervision & Inspection: Conducting periodic audits and surveillance over regional stock brokers, depository participants, mutual fund branches, and registered investment advisers.
  • Investor Education & Awareness: Organizing multi-lingual investor awareness seminars, college campus financial workshops, and overseeing empaneled SMARTs (Securities Market Trainers).
  • Public Interface: Assisting local citizens in filing physical complaints, tracking SCORES grievances, and receiving physical process summons.

Decentralized Footprint across Indian States

To bring regulatory presence and investor grievance services closer to retail investors across non-metro cities, SEBI established a comprehensive network of Local Offices (LOs):

  • Bengaluru Local Office: 2nd Floor, Jeevan Soudha Building, LIC Division Office Campus, 24th Main, J.P. Nagar 1st Phase, Bengaluru – 560 078, Karnataka.
  • Hyderabad Local Office: 1st Floor, Road No. 10, Banjara Hills, Hyderabad – 500 034, Telangana.
  • Kochi Local Office: 6th Floor, Finance Tower, Kaloor, Kochi – 682 017, Kerala.
  • Jaipur Local Office: Ground Floor, Jeevan Nidhi-2, LIC Building, Bhawani Singh Road, Ambedkar Circle, Jaipur – 302 005, Rajasthan.
  • Indore Local Office: 104-105, 1st Floor, Silver Sanchora Castle, R.N.T. Marg, Indore – 452 001, Madhya Pradesh.
  • Lucknow Local Office: 3rd Floor, Eldeco Corporate Chamber-II, Vibhuti Khand, Gomti Nagar, Lucknow – 226 010, Uttar Pradesh.
  • Chandigarh Local Office: SCO 127-128, 1st Floor, Sector 17-C, Chandigarh – 160 017.
  • Patna Local Office: 2nd Floor, Biscomaun Tower, West Gandhi Maidan, Patna – 800 001, Bihar.
  • Bhubaneswar Local Office: 2nd Floor, IDCO Towers, Janpath, Bhubaneswar – 751 022, Odisha.
  • Guwahati Local Office: 5th Floor, Nedfi House, G.S. Road, Dispur, Guwahati – 781 006, Assam.
  • Ranchi Local Office: 5th Floor, City Centre, Club Road, Ranchi – 834 001, Jharkhand.
  • Dehradun Local Office: 1st Floor, Doon Express Business Park, Transport Nagar, Dehradun – 248 002, Uttarakhand.
  • Shimla Local Office: 1st Floor, Hotel Himland East, Circular Road, Shimla – 171 001, Himachal Pradesh.
  • Jammu Local Office: Gupta Tower, 2nd Floor, Rail Head Complex, Jammu – 180 012, J&K.
  • Panaji Local Office: EDC House, Mezzanine Floor, Dr. Atmaram Borkar Road, Panaji – 403 001, Goa.
  • Raipur Local Office: 1st Floor, Chhatrapati Shivaji Complex, Katora Talab, Raipur – 492 001, Chhattisgarh.

Functions and Role of SEBI Local Offices in Tier-2/3 Cities

SEBI Local Offices serve as localized hubs for investor financial empowerment:

  • Facilitating Physical Complaints: Providing walk-in counseling for senior citizens, semi-literate investors, and regional savers unfamiliar with digital portals.
  • Coordinating with State Level Coordination Committees (SLCC): Working closely with state government home departments, economic offenses wings (EOW), and the RBI to share intelligence on unauthorized local deposit schemes and Ponzi operations operating in rural districts.
  • Distribution of Educational Literature: Supplying free printed investor booklets in regional vernacular languages to libraries, universities, and community centers.

National Market Infrastructure Institutions (MIIs)

India's securities and derivatives markets operate through premier recognized exchanges and clearing corporations:

1. Stock Exchanges

  • National Stock Exchange of India Ltd. (NSE):
    • Headquarters: Exchange Plaza, C-1, Block G, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051.
    • Website: https://www.nseindia.com | Telephone: +91-22-26598100 / 66418100
    • Key Indices: Nifty 50, Nifty Bank, Nifty Next 50.
  • BSE Limited (formerly Bombay Stock Exchange):
    • Headquarters: Phiroze Jeejeebhoy Towers, Dalal Street, Fort, Mumbai – 400 001.
    • Website: https://www.bseindia.com | Telephone: +91-22-22721233 / 22721234
    • Oldest Stock Exchange in Asia (Established 1875) | Key Indices: S&P BSE Sensex, BSE 500.
  • Metropolitan Stock Exchange of India Ltd. (MSEI):
    • Headquarters: Building A, Unit 205A, 2nd Floor, Piramal Agastya Corporate Park, LBS Road, Kurla West, Mumbai – 400 070.

2. Commodity Derivatives Exchanges

  • Multi Commodity Exchange of India Ltd. (MCX):
    • Headquarters: Exchange Square, Suren Road, Chakala, Andheri (East), Mumbai – 400 093.
    • Website: https://www.mcxindia.com | Primary Market: Precious metals, crude oil, base metals.
  • National Commodity & Derivatives Exchange Ltd. (NCDEX):
    • Headquarters: Ackruti Corporate Park, LBS Road, Kanjurmarg (West), Mumbai – 400 078.
    • Website: https://www.ncdex.com | Primary Market: Agricultural commodity derivatives.

3. Clearing Corporations

  • NSE Clearing Limited (NCL): Exchange Plaza, Bandra-Kurla Complex, Mumbai – 400 051.
  • Indian Clearing Corporation Limited (ICCL): 25th Floor, P.J. Towers, Dalal Street, Fort, Mumbai – 400 001.
  • Multi Commodity Exchange Clearing Corporation Ltd. (MCXCCL): Andheri East, Mumbai.

India's National Depositories

Depositories provide electronic safekeeping and book-entry ownership transfer of securities in demat form:

1. National Securities Depository Limited (NSDL)

  • Corporate Office: 4th Floor, 'A' Wing, Trade World, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013, Maharashtra.
  • Telephone: +91-22-24994200 / 48867000
  • Official Website: https://nsdl.co.in | Investor Grievance Email: relations@nsdl.co.in
  • Investor Portal (SPEED-e / IDeAS): Facilitates online submission of demat delivery instructions and consolidated account statements (CAS).

2. Central Depository Services (India) Limited (CDSL)

  • Corporate Office: Marathon Futurex, A-Wing, 25th Floor, N M Joshi Marg, Lower Parel (East), Mumbai – 400 013, Maharashtra.
  • Telephone: +91-22-23023333 / 23058640
  • Official Website: https://www.cdslindia.com | Investor Grievance Email: complaints@cdslindia.com
  • Investor Portal (easi / easiest): Electronic Access to Securities Information and easiest electronic transaction execution.

Consolidated Account Statement (CAS)

Under SEBI directions, NSDL and CDSL, together with mutual fund registrars (CAMS and KFintech), issue a unified monthly Consolidated Account Statement (CAS). The CAS integrates all equity shares, corporate bonds, government securities, sovereign gold bonds, and mutual fund folios held under a single PAN across depositories into an auditable monthly statement.

SEBI Toll-Free National Investor Helpline

SEBI operates a dedicated national toll-free investor helpline providing telephone guidance and counseling in 14 regional Indian languages (English, Hindi, Marathi, Gujarati, Tamil, Telugu, Bengali, Kannada, Malayalam, Odia, Punjabi, Assamese, Urdu, and Kashmiri):

  • National Toll-Free Helpline Numbers: $$\mathbf{1800\ 22\ 7575} \quad \text{and} \quad \mathbf{1800\ 266\ 7575}$$
  • Operational Hours: Available seven days a week from 09:00 AM to 06:00 PM (excluding official central government public holidays).
  • Service Scope: Clarifying basic securities market mechanisms, understanding IPO procedures, tracking complaints filed on SCORES, reporting financial frauds, and understanding investor rights.

Digital Resources: The Saa₹thi Mobile Application

To combat financial misinformation and empower retail investors, SEBI launched the Saa₹thi mobile app (available on Google Play Store and Apple iOS App Store):

  • Core Features:
    • Educational modules explaining the basics of mutual funds, trading, clearing, and demat accounts;
    • Comprehensive warnings against unauthorized tip providers, Ponzi schemes, and dabba trading;
    • Interactive financial calculators for goal budgeting and compounding;
    • Direct integration with SCORES 2.0 for real-time grievance tracking.
  • Official Investor Education Portal: https://investor.sebi.gov.in (providing free multi-lingual booklets, certified webinars, and investor awareness guides).

The National Centre for Financial Education (NCFE)

Established as a non-profit section 8 company promoted jointly by RBI, SEBI, IRDAI, and PFRDA:

  • Official Portal:
  • Programs: Operates the National Financial Literacy Assessment Test (NFLAT) for school and college students, and the Financial Education Training Program (FETP) for school teachers.
  • Resource Bank: Free downloadable multi-lingual workbooks, audiobooks, and financial calculators covering personal budgeting, banking, securities, insurance, and retirement planning.

Educational Seminars and Regional Investor Camps

SEBI organizes thousands of free investor awareness programs (IAPs) annually across academic institutions, industrial estates, and rural panchayats in collaboration with NISM, stock exchanges, and AMFI:

  • Focuses on educating college graduates on the power of compounding, warning against get-rich-quick crypto frauds and loan app scams, and teaching basic budgeting.
  • Distributes free educational resource kits, guidebooks, and certified participation credentials to attendees.
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