Investor Grievances and Arbitration

Investor Grievance: A complaint or dispute raised by an investor regarding a securities market transaction, which can be related to trading, settlement, or other services provided by market intermediaries.
Key Components:
- Registration: The process of acknowledging and recording an investor's complaint.
- Redressal: The process of resolving the complaint, which may involve conciliation, arbitration, or other dispute resolution mechanisms.
Online Resolution of Disputes: The use of digital platforms to resolve investor grievances, which can include online complaint filing, electronic mediation, and video conferencing for hearings.
Investor Protection Fund (IPF): A fund established by the Securities and Exchange Board of India (SEBI) to compensate investors for losses incurred due to default or insolvency of a stock exchange or its members.
Arbitration: A dispute resolution process where a neutral third-party arbitrator hears both parties and makes a binding decision, which can be used to resolve investor grievances in a fair and efficient manner.