GRIEVANCE REDRESSAL MECHANISM

Definition: A system for resolving complaints and grievances related to the securities market.
Details: The mechanism includes SCORES, SEBI Help Line, and other grievance redressal systems for banking, insurance, and pension industries.

Key Concepts

SCORES (SEBI Complaints Redress System): A centralized web-based complaints redressal system for aggrieved investors.
SEBI Help Line: A toll-free helpline service for investors to facilitate replies to various queries related to the securities market.
Grievance Redressal: The process of resolving complaints and grievances related to the securities market, banking, insurance, and pension industries.

Purpose: To provide a platform for aggrieved investors to resolve their grievances related to the securities market.
Process: Investors can file complaints on SCORES by registering and providing specific details of the complaint.
Supporting Documents: Up to 2 MB of supporting documents can be attached in PDF format.
Registration Number: A unique registration number is generated for each complaint, which can be used for future communication.

Purpose: To provide guidance and answers to investors' queries related to the securities market.
Services: The helpline provides information on company status, registrar and share transfer agent, registered intermediaries, and regulatory actions.
Availability: The helpline is available from 9:30 a.m. to 5:30 p.m. on all days in 8 languages.

Banking Industry: Grievance redressal mechanisms are in place for banking-related complaints.
Insurance Industry: Grievance redressal mechanisms are in place for insurance-related complaints.
Pension Industry: Grievance redressal mechanisms are in place for pension-related complaints.