1Point1 Solutions, a leading provider of AI-driven business process management (BPM) solutions, has acquired Netcom Business Contact Center, a Costa Rica-based BPM company, in a deal valued at around ₹300 crore.
About the Acquisition
The acquisition is expected to be completed by March 31, 2026, and will result in 1Point1 acquiring 100% ownership of Netcom. The financial consideration includes an upfront payment of $25.41 million (₹228 crore) and an estimated earn-out of $8.25 million (₹74 crore), subject to post-closing adjustments linked to earnings before interest, taxes, depreciation, and amortisation (Ebitda) performance and excess working capital.
Benefits of the Acquisition
The deal is expected to nearly double 1Point1's FY27 topline and deepen its domain expertise in banking and financial services through an AI-first, human-intelligence-led customer experience (CX) and BPM model. The acquisition will also extend 1Point1's AI-first customer experience and BPM capabilities into North, Central, and Latin America.
Global Delivery Network
Netcom's operations across Costa Rica, Colombia, and Panama will strengthen 1Point1's global delivery network, enhancing resilience, responsiveness, and regulatory compliance for clients operating in highly regulated CX environments.
Future Plans
Post-acquisition, 1Point1 plans to progressively deploy its GenAI-enabled platforms across Netcom's delivery centers to improve process efficiency, quality assurance, and compliance. Despite continued investments in technology, talent, and potential future acquisitions, the company expects to maintain Ebitda margins in the range of 25-30%.
Remember, this is a developing story, and it's essential to do your own research before making any investment decisions.